The engagement ring I received from Distinctive Gem really is distinctive. I gasped when I first saw it, and my wife did as well when I gave it to her. I feel so lucky to have found Sarah, Jonathan, and Caysie. It feels truly special and unique. I can't praise it enough. I contacted Distinctive Gem through their website and received a quick response from Sarah. Sarah was terrific with both answering direct process questions, as well as providing great suggestions on color and material pairings. She even suggested a ring size out of nowhere and it ended up a perfect fit! Who knows, she might have mystical powers. Just a great experience and the most beautiful ring ever. Thanks Sarah, Jonathan, and Caysie!
Date of experience: March 5, 2025
Date of experience: March 19, 2025
Ordered a custom ring using one of their diamonds. Went through several CAD designs and made revisions to my exact requests. They handled the manufacturing of the ring and setting. It arrived promptly after they finished setting. 10/10 could not have asked for a better experience overall.
Date of experience: March 17, 2025
I've already written an email to distinctive gem…………………..
Date of experience: March 7, 2025
The entire process was wonderful. Everyone was really patient with me while I made the decisions on my ring. I will continue to work with them in the future!
prompt, friendly, excellent
Date of experience: March 1, 2025
Everyone was quick to respond, very accommodating, and the ring was made to our desire quickly
Very responsive and professional
Date of experience: January 20, 2025
The ring design by Jonathan was beautiful, elegant and completely customized to what we wanted. The entire experience was smooth, from initial inquiry, to design, to getting quotes on the options, to getting the designs brought to life by their master bench, to receiving the exquisite rings. It was a pleasure to deal with Distinctive Gem!
Date of experience: January 16, 2025
I contacted the Distinctive Gem team for an August Vintage round diamond, as a replacement for my engagement ring. Shopping was easy, customer service was great and in so happy with my final product. It's stunning!
Only tricky part for me was shipping to Canada. We got it sorted out (thanks Vicki!) but it was a bit of a headache for all.
Date of experience: January 12, 2025
Awesome experience, from the initial discussion and design and refinement to delivery! The designer was very responsive in updating the renderings and sending them out, and very respectful of our wishes and vision!
Date of experience: December 27, 2024
