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Our Policies

Refund
Our diamonds have a 2-week full refund less shipping starting from the day of purchase.
The shipping insurance could be a loss of $100-300. We can provide that exact amount upon request. 

*Please note that most settings take more than two weeks to complete which means you won't be able to get a refund on the diamond after two weeks have passed.
If you want to see the diamond in person before we start the setting, we are happy to ship it to you for viewing. Just let us know.*
If you choose to purchase our products via a store, vendor or distributor, the policies set by that company will apply.

Some diamonds that are ordered from our search engine are coming from wholesalers which are "final sale", and they do not accept returns nor are we able to ship diamonds back to them if they have no office in the United States. If you already placed an order do not worry as we can find out before we pay them and finalize the transaction in which we will inform you. If you are considering a diamond on our search engine and want to know that particular company's return period, simply ask and we'll find out.
ALSO: from time-to-time, wholesale companies do make typographical errors. We are not liable for their typos and will of course let you know if that occurred in your transaction if you checked out with such.

Custom-cut diamonds are final sale/non-refundable. They get paid for in full by bank transfer before the cutting process begins.

Engagement rings and custom jewelry are non-refundable. See our FAQ for more details about engagement ring purchases.

Trade Up
For LG only, spend double and you can trade up unlimited times.

Insurance Replacement
If you are using Distinctive Gem Inc. for insurance replacement, legally the Insurance Company becomes the client while you are their client. Once you've signed legal contracts with your insurance company like "Confirmed Completion" forms the sale is consummated/completed upon your submission of that signed document which is legally binding and there are no refunds to Insurance companies. Their legal contracts cannot be undone. If you don't have an insurance company and need one, we recommend Jewelers Mutual.

Arrival Time
If you have not contacted us months prior to the day you need your item, you must be prepared to have a plan B ready. If you need something rushed for a specific day, we will of course try our best to get it to you that day but there is no guarantee. When giving us short notice, please have an alternative plan ready in case it does not make it on time.

 

Shipping Policies

DOMESTIC SHIPPING WITHIN THE UNITED STATES 

  • All packages are shipped via FedEx with signature required and are fully insured while in transit. If you are not available at the time of delivery, FedEx will not leave your package at your door and will reattempt delivery for the following 3 days.
  • We can ship to a authorize FedEx Office Print Office Ship Center holding center to accommodate your schedule if requested. FedEx will hold the package up to five business days after receiving and please note that photo ID is required for pickup.
  • FedEx does not deliver to P.O. (Post Office) Or PO/APO/FPO or Walgreens/Office Depot/ Or any kind of lockers.
  • Due to the high value of our packages, we will not ship out orders until we confirm the shipping details and address with the customer.  Expect a follow up email from admin@distinctivegem.com after your order is placed and before we ship to you to coordinate the most convenient time for you to receive your package. 
  • If you are returning an item to us, you are responsible for the return shipping.  If however you'd like our assistance in getting your item(s) back to us with a pre-paid FedEx insured shipping label we are happy to accommodate you. We'll give you our shipping rates and provide the label once you pay for that via www.paypal.me/jonathanweingarten 

INTERNATIONAL SHIPPING OUTSIDE OF THE US. 

  • Customers living outside the United States will be responsible for any VAT, duties, taxes or other surcharges charged by their home country. Please make sure you are aware of this and make the necessary inquiries to confirm the taxes and duties with local authorities prior to placing an order with us.
  • Recipients of orders shipped outside of the United States will be responsible for any and all costs associated with import taxes, customs duties, or fees levied by the destination country.
  • We will provide an AUSFTA form filled out for our Australian customers and NAFTA form for our Canadian customers as needed.
  • Orders shipped outside the United States will be charged an international shipping fee of $150.00 so that your package is full insured during transit.
  • All International orders will be shipped via Federal Express and are fully insured.
  • Packages can take 1-7 business days for them to reach your country. Sometimes there are delays at customs if they lose the paperwork or the customer is not willing to pay their duties/taxes. These cases are rare but once the package is out of our hands it's up to you to simply follow the laws of your home country.